ETYVA
Data Deletion
This page explains how to request deletion of your ETYVA account and personal data associated with it.
1. What you can request
You may request:
- Deletion of your user account
- Deletion of personal data linked to that account
- Confirmation of the actions taken, within a reasonable time
2. Current procedure (manual request)
Automatic in-product account deletion is not available yet. For now, deletion requests are handled by ETYVA support.
- Send an email tohola@etyva.comwith the subject line “Solicitud de eliminación de datos ETYVA” (or “ETYVA data deletion request”).
- Include the email address of the account you want deleted and, if possible, the name associated with the account.
- Confirm that you are the account holder (or an authorized representative of the business account).
You can also start from our Contact page and select the privacy category.
3. What happens next
- We will verify the request.
- We will delete or anonymize account data that is no longer needed for the service.
- We will confirm when the process is completed, or explain any lawful retention.
4. Possible retention exceptions
We may retain limited information when we have a legitimate legal obligation or a compelling need recognized by law, for example:
- Compliance with legal or regulatory retention duties
- Fraud prevention or security investigations
- Establishment, exercise or defense of legal claims
When retention is required, we will limit the data to what is necessary and for the time required.
5. Future self-service deletion
We plan to add an in-account option to delete your account directly from the product. When that feature ships, this page will be updated with step-by-step instructions.